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Customer Service
Mon., Tues., Thur., Fri.
8:15 a.m. to 4:30 p.m. CST
Wednesday
10:15 a.m. to 4:30 p.m. CST
1-877-422-6292 – Option 1

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Returns | Return Policy


Items must be returned within 90 days of purchase.

Items must have been purchased from Awana by the same person or account requesting credit for the return.

Contact Customer Care at 1-877-422-6292, Extension 1 to obtain a return number and a postage-paid label

Securely pack the items, and be sure to include inside the package:

    * All items for which you have received return approval
    * A list of the item(s) and reason for return
    * Church Name
    * Your name
    * Your phone number
    * Your e-mail
    * The return number

Securely affix the postage-paid label and ensure that the Return Number is displayed on the package.

Deliver to any Canadian postal outlet.

Due to Customs regulations, returns must not be sent directly back to the warehouse, nor the offices of AIC.