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If you have any questions or need help with your account, you may contact us to assist you.


Customer Service
Mon., Tues., Thur., Fri.
8:15 a.m. to 4:30 p.m. CST
10:15 a.m. to 4:30 p.m. CST
1-877-422-6292 – Option 1



 Shipping and Delivery | Shipping Methods

Awana uses the best carriers in the business to make sure that your order gets to you on time. Learn more about shipping times, methods and costs.

Delivery Time

Delivery Time
The ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse.

The ‘Delivers’ date range is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.

We make every effort to ship your items within two business days. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

All estimates are based on business days.


Backordered Items
We do our best to process items as soon as they become available. It may take a matter of days or several weeks. Back orders are not billed to your account or credit card until the items are shipped. Special shipping is for first delivery only. Back orders will not ship via 2 Day or Next Day delivery. To check the approximate availability of an item, call Awana Customer Care at 1-877-422-6292 – Option 1.

Shipping and Delivery Charges

Shipping Costs
Shipping fees cover freight, packaging and handling fees associated with order delivery.

Shipping Fees

Effective September 9, 2016

Shipment Cost Standard Priority
$0.01 - $25.00 $10.95 $25.95
$25.01 - $50.00 $13.15 $28.55
$50.01 - $100.00 $16.45 $46.15
$100.01 - $200.00 $20.85 $58.25
$200.01 - $300.00 $25.25 $74.75
$300.01 -$500.00 $34.05 $101.75
$500.01 - $750.00 $42.85 $126.45
$750.01 - $1000.00 $51.65 $152.85
$1000.01 - $1500.00 $62.65 $174.85
$1500.01 and up $72.55 $208.95

Cost for Shipping Backorders
We process and ship back-ordered items as soon as they return to stock. You'll be charged for shipping one time, upfront for the entire order.

Problems with Your Shipment
Please contact Awana - Canada Customer Care at 1-877-422-6292 – Option 1.