Privacy & Security | Privacy Policy | 60 Day Return Policy
Welcome to the Web pages of Awana Clubs International, hereafter referred to as Awana. The following information is provided to address common Internet issues and concerns. Please take a moment to review the following Internet policies of Awana. If you have any questions regarding these, please see the Contact section at the end of the policy statement
Privacy and the information we collect
Personal information that may be required or requested includes: name (first and last), full address, country, e-mail address, date of birth, gender, church name (where you attend/attended Awana), home phone number and credit card information (card type, number, expiration date and security code). Awana requests only the personal information needed to facilitate an appropriate response.
The information that is collected is used only for and by Awana. Awana holds all such information as confidential and will never sell, lease or rent your personal information. Awana will always take appropriate security measures with the information you provide to us.
Protecting your personal information is critical to Awana. Therefore, Awana has contracted with a company that provides credit card processing for online transactions. The company uses Secure Sockets Layer (SSL) software, which encrypts the information you input and stores it on secure computers.
Site features:
Awana Store
This is the e-commerce section of the website, where we offer products for sale to the general public.
E-mail Newsletters
There may be opportunities to subscribe to one or more e-mail newsletters. If you decide you no longer wish to receive one or more newsletters, an unsubscribe feature is available for each newsletter.
Online Donations
This is provided as an alternative method for individuals to give to the work of Awana, reaching children and youth with the gospel of Christ. Donations may be designated for a particular region of the world or to the general work of Awana. A credit card and related information are required.
Polls/Questionnaires/Surveys
Personal identifying information may be gathered for these features. Some demographic information may be collected for internal purposes. Personal information gathered, if any, is only for internal Awana use. Non-identifying information gathered in these features may be made public.
Child privacy policies and considerations
Awana supports parents' efforts to be involved with their child's internet activity. Awana interaction with your child will be limited to surveys/polls where your child can provide anonymous feedback on given questions or topics. Awana will not request any identifying information in this type of scenario, although we may request (but not require) age and gender information to give us a better understanding of kids and their preferences. Awana will not share this type of demographic information with any third parties.
If you have any other questions or concerns about Awana corresponding with your child, please see the Contact section at the end of this policy.
60 Day Return Policy
Items must be returned within 60 days (2 months) of receipt of the order in original packaging and in saleable condition. If any items do not meet the criteria for crediting, the item becomes the property of Awana and will not be returned.
Discontinued items or those no longer available in our store will not be eligible for a refund.
Customers are responsible for all shipping costs on returns, unless otherwise agreed upon with someone in our Canadian office.
To initiate a return and ensure proper credit, please contact our Canadian Head Office Team to request your return authorization code.
You can reach us at 1-877-422-6292 or through email office@awanacanada.ca. If you are contacting us by phone, please listen to the extensions carefully to make sure you are speaking with someone in our Canadian Office.
Please include the invoice or order number and the reason for your return. Once you receive an authorization number, please print your original invoice and write the number at the top of the invoice, highlight the products you are authorized to return including the quantity and include it in the return package. Your account will be credited, less the cost of return shipping, within 5 business days of receipt. Credit will not be given for those items not eligible. Please be sure your products are in new and re-saleable condition before returning.
Revised 3/2024
